FAQ

Yes, our workshop is open to the public. Just like a visit to our showroom, book your appointment by phone, email, or online through our contact page.

AC Pianocraft Inc. also offers free tours of our Long Island City workshop. Tours last around thirty minutes to sixty minutes. You can sign up for both personal or group tours.

For your safety, we require that closed-toed shoes be worn at all times. Be sure to wear safe and appropriate clothing.

AC Pianocraft Inc. carries restored pianos in a wide range of prices from practice models starting around $10,000 to concert models upwards of six figures. We choose to selectly advertise piano prices online. You can inquire about the price of a piano by calling our showroom office at +1 (718) 361-9112.

Always. Unless requested otherwise by a client. Our restored pianos contain all original parts that remain operational. If a piano requires a replacement part, we use certified Steinway parts to ensure the highest of quality and authenticity.

All pianos purchased at AC Pianocraft Inc. come with a limited five-year warranty. This warranty covers all work needed for the piano, but does not cover normal aging or incidental damage. More information on how to maintain your piano can be found on our blog.

Yes, we ship our pianos across the United States as well as internationally to other countries. Shipping prices will vary based on location and type of accommodation (stairs, hoists, elevators). The piano movers we partner with are fully insured and specialize in transporting fine musical instruments.

AC Pianocraft Inc. generally does not accept donated pianos. Exceptions are made for higher-end models from Steinway & Sons, Mason & Hamlin, Bösendorfer, and other reputable makers.

If your piano is only in need of minor repairs, we suggest donating it to a local organization, school, or community group. The City of New York accepts pianos for garbage or recycling. More information is available online through www.nyc.gov.